💬 Get In Touch

Let's Build the Future of Retail Together

Whether you have a question, want a demo, or are looking to partner with us — our team is ready to help you transform your retail business with AI.

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Email Us hello@retailpulse.ai

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London HQ 15-17 Tottenham Court Road
London W1T 1JY, UK

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Call Us +44 (0)20 7123 4567

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Office Hours Monday – Friday, 9am – 6pm GMT

Send Us a Message

Fill in the form and a member of our team will get back to you within one business day.

Contact Details

Multiple ways to reach the RetailPulse AI team — choose whatever works best for you.

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Email hello@retailpulse.ai We reply within 1 business day

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Head Office 15-17 Tottenham Court Road London W1T 1JY, UK

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Phone +44 (0)20 7123 4567 Mon–Fri, 9am–6pm GMT

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Business Hours Monday – Friday 9:00am – 6:00pm GMT

Live AI chat support for retail customers

💬 Live Chat

Instant Answers with Live Chat Support

Can't wait for an email? Our AI-powered live chat is available 24/7 to answer your questions — from integration queries to pricing details — in real time. Complex questions are escalated to our expert team instantly.

24/7 availability, zero wait times
AI triage with seamless human escalation
Full conversation history and transcripts
Multilingual support across 12 languages

💬 Start a Chat

🤖 AI Chatbot

Meet RexBot — Our AI Customer Support Agent

RexBot is our proprietary AI chatbot trained on RetailPulse AI's entire knowledge base. It handles onboarding questions, technical support, feature walkthroughs, and billing queries — resolving 82% of requests without any human involvement.

Instant resolution for common queries
Learns from every interaction
Integrates with your help desk
Proactive support — spots issues before you do

🤖 Meet RexBot

🌎 Our Offices

Find Us Around the World

From our London HQ to our European offices, we're close to the retailers we serve.

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London

Headquarters

15-17 Tottenham Court Road
London W1T 1JY, United Kingdom

+44 (0)20 7123 4567

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Manchester

UK Office

Spinningfields, 1 Hardman Square
Manchester M3 3EB, United Kingdom

+44 (0)161 234 5678

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Berlin

Europe Office

Unter den Linden 21
10117 Berlin, Germany

+49 30 1234 5678

❓ FAQs

Frequently Asked Questions

Quick answers to the questions we hear most often from new and prospective clients.

Most clients are fully live within 2–4 weeks. Our dedicated onboarding team handles the technical integration, data connections, and team training — you just tell us your goals and we do the heavy lifting. For enterprise accounts with complex infrastructure, onboarding can take up to 8 weeks, but we provide a phased go-live so you start seeing value from week one.

Yes! We offer a 30-day free trial on our Growth and Professional plans, with no credit card required. You'll get access to our full platform including Personalization, Inventory AI, and Customer Insights. We also offer a live demo before your trial so you can see everything in action on your own data.

Absolutely. RetailPulse AI has a native Shopify integration that can be installed in under 10 minutes via the Shopify App Store. We also support Shopify Plus, WooCommerce, Magento 2, Salesforce Commerce Cloud, SAP Commerce, and 40+ other platforms via our pre-built connectors and open API.

Data security is foundational to everything we do. RetailPulse AI is ISO 27001 certified, SOC 2 Type II compliant, and fully GDPR-ready. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We operate on a zero-retention policy for personally identifiable information and our infrastructure undergoes quarterly third-party penetration testing. Your data is never used to train models for other clients.

Yes — for retailers with revenue over £10M or more than 20 integrations, we offer bespoke enterprise pricing with volume discounts, dedicated account management, SLA guarantees, and custom model training. Contact our sales team at hello@retailpulse.ai or book a call via the form above to discuss a custom package tailored to your business needs.