Founded in 2019, RetailPulse AI was born from a simple belief: every retailer — from boutique to enterprise — deserves the power of intelligent AI. We've spent six years turning that belief into transformative technology trusted by 800+ retailers across the globe.
Three principles guide every decision, every product feature, and every customer interaction at RetailPulse AI.
Every feature we build starts with a retailer's real-world challenge. We listen obsessively, iterate rapidly, and measure success by our clients' outcomes — not our own metrics.
We invest over 30% of revenue into R&D. From foundation models to real-time inference, we push the boundaries of what AI can do for commerce — continuously and fearlessly.
Gut feel is great; data is better. We operate with rigorous experimentation, A/B testing everything, and hold ourselves accountable to measurable, verifiable results.
Six years of bold bets, hard lessons, and relentless growth — here's how we got here.
James Whitmore and Dr. Priya Sharma founded RetailPulse AI in a small London office, convinced that AI-powered personalisation would reshape retail forever. The first MVP launched to five beta clients.
A landmark £12M Series A led by Notion Capital accelerated our engineering team and powered our first enterprise integrations. We crossed 50 clients and expanded into inventory intelligence.
RetailPulse AI celebrated its 100th client — a testament to the power of word-of-mouth growth. Named a TechCrunch Disruptor and winner at the Retail Technology Awards for the first time.
A £45M Series B from Index Ventures and Balderton Capital fuelled our global expansion — opening offices in Manchester and Berlin, and launching our AI Insights and Pricing Optimisation modules.
Today, over 800 retailers across 30 countries rely on RetailPulse AI. We've grown to 120+ team members and are expanding our AI capabilities to serve the next generation of omnichannel retail.
World-class talent united by a passion for transforming how the world shops.
Former McKinsey retail consultant turned entrepreneur. James has led RetailPulse AI from zero to 800+ clients, building a culture where commercial ambition meets genuine customer empathy.
PhD in Machine Learning from Imperial College London. Priya architected our core AI engine and holds seven patents in recommender systems and demand forecasting — she's the reason our models actually work.
Previously led AI research at DeepMind's applied division. Alex oversees our model development, ensuring RetailPulse AI stays at the frontier of what's possible in commercial artificial intelligence.
17 years in enterprise SaaS sales, most recently at Salesforce Commerce Cloud. Maya has closed partnerships with over 200 enterprise accounts and built the team that drives our global revenue growth.
Obsessively customer-centric product leader from his years at ASOS and Farfetch. Tom translates retailer pain points into elegant product experiences that just work — every time.
Former Head of Data Science at Zalando. Sophie governs our data strategy, privacy frameworks, and the infrastructure processing over 2 billion retail signals daily across our client network.
Generic points programmes are dead. RetailPulse AI analyses each customer's behaviour in real time to offer personalised rewards, milestone nudges, and exclusive offers — delivered at exactly the right moment.
We're proud to be recognised by the publications and organisations that matter most in retail and AI.
Whether you're a fast-growing brand or an enterprise retailer, RetailPulse AI has the tools, the team, and the track record to transform your business.